Good products are not enough. If you want your customers to come back for their next purchase, you have to treat them right the first time.
The way you treat your customers can make a huge difference in building brand image. Customers like to be treated special.
Making changes in your Shopify store to make it more customer-centric will help you increase conversions. One such way of attracting more eyes is through delivery date. When you allow your customers to choose the delivery date and time, you give them power to move forward in their way. Here, you are not forcing them to do anything. It is for them to decide when they want their order.
A delivery date management app can help you manage orders seamlessly. Let’s find out how you can do it!
Why allow customers to choose Order Delivery Date?
Let’s begin with a simple example in which a buyer orders a product from an online store. According to the delivery timetable, the customer will receive their item in 5 days. But, the customer won’t be at home on that day because by then they’ll be out of town.
What would be the customer’s response to this?
Either they will ask a security guard or a neighbor to receive the order.
The chances of delivery failure increase when you deliver an order at unexpected times. And so it requires multiple delivery attempts. This is a clear waste of time and resources.
But if you integrate a Shopify Delivery Date plugin into your Shopify store, you can give complete control of choosing a delivery date to customers. They can decide the delivery date and time.
Allow Customers to Schedule Delivery
Once the customer provides all the details for the checkout process, the scheduled delivery feature will appear. Based on the delivery address, the customer will see a calendar. Available and prohibited dates will be displayed on the calendar. Customers can select any day from the calendar.
The admin can manually manage available and restricted dates from the backend. The processing time is the number of days it will take to prepare and deliver the product to the customer. Thus, you can limit the number of days on the calendar depending on your estimates. Customers can only choose the days after the order processing days. The order processing days will be restricted in the calendar.
Let us understand it with an example. A buyer from New York placed an order for a product on March 10. It takes two days to prepare and deliver the product. So, the 11th and 12th is the processing time for product preparation and delivery. So, customers can choose delivery dates starting on or after March 13th.
The app also provides delivery time slots to provide more specific delivery. Clients can pick the time slot that best suits their needs.
For instance, if a customer selects delivery for the 10th, the app will prompt them to select a time from the available window.
Admin has full control over the time slots. They can customize it day-wise and limit the number of orders for respective time slots.
So, if you have restricted the number of deliveries for a particular time slot to 5, it would restrict that time slot once the order number reaches 5. The time slots are entirely under the admin’s control. They can alter it day by day and set a maximum amount of orders for each time slot. Hence, after the order total reaches 5, that time slot will be restricted.
Reschedule or Cancel Delivery
The ability to reschedule or cancel an order adds flexibility that can draw in more customers. This functionality is advantageous to both customers and enterprises.
Let’s start by trying to understand it from the customers’ point of view. If a customer is unable to accept delivery of the purchase, they have complete authority to cancel or reschedule the delivery. As a result, even if customers have other plans on the day of delivery, they can modify them and receive their order on another day.
The ability to reschedule or cancel an order adds even another level of flexibility that can draw in more customers. This functionality is advantageous to both customers and enterprises.
Let’s start by trying to comprehend it from the customers’ point of view. If a customer is unable to accept delivery of the purchase, they have complete authority to cancel or reschedule the delivery. As a result, even if customers have other obligations on the day of delivery, they can modify it and receive their order on another day.
Why should you allow customers to select their delivery schedule?
We’ve got your back if you’re still on the fence or uncertain about whether you should spend money on such an app. We’ve got some ideas to help you see how this app might significantly alter your interaction with customers.
Keep them informed
The normal way of buying things before the pandemic was to walk out and purchase desired items. Before the pandemic began, e-commerce sites were open for business. Yet, the pandemic drove a sharp increase in ecommerce sales. Significantly more customers started placing orders online.
However, customers feel a little bit restricted while shopping online. Firstly, they cannot touch the product, and they have to wait for the item to be delivered.
For the first choice, you can use videos and a thorough description to give clients a better idea of how the product will feel and appear. For the second challenge, offering a planned delivery can take the worry away.
Even while not every company can offer same-day or next-day delivery like Amazon, if your customers are interested in what you have to offer, scheduled delivery is the best option.
Reduces Failed Delivery Attempts
Customers may be unavailable when you don’t provide them a delivery date, deliver on or before that date, or don’t let them pick the delivery day. And if no one is there to accept the order, the delivery person might call the customer to inquire if they can leave the package in the neighborhood, and if not, they would try again.
They have to communicate with the customers, there is no other way. Customers don’t pick up the call on time, which causes a lot of back and forth in the conversation. With the help of our Delivery Date App, this back-and-forth can be significantly diminished. By eliminating these tasks, you may increase employee productivity while improving the entire consumer experience with your company.
Give more options
Customers enjoy having options. When you allow customers to choose their preferred day and the time of delivery, they will definitely enjoy the experience.
Customers like to be treated special, which is why Amazon’s Prime Delivery option has been popular. They are willing to spend a little bit more. This demonstrates how even small adjustments to your strategy may have a big impact on how you do business.
Customer happiness is the only way to stand out in this competitive environment.
If you want to increase conversions, this delivery date app can make a huge difference. The app also makes it easier for the owners to manage the delivery dates. You have control over the number of orders while your customers are choosing their preferred date. So, if you have a Shopify store, this app is worth a try.